Delivery and Collection Service
We offer a reliable and efficient transport service for all event equipment hires.
Just like most companies we set up dance floors, stages and tents as part of your hire fee. However, unlike most other companies, we also set up your tables and chairs according to your table plan. Hire event furniture with us, and let us take away your set up day stress!
What does our delivery service include?
Our standard delivery includes:
- free set up all your furniture according to your floor plan, sent to us ahead of time
- free set up and a final clean of all dance floors and stages.
- leaving your boxes of tableware and bags of linen in the most convenient location for you.
- setting up your kitchen according to your kitchen plan, and testing all equipment before we leave
- set up and testing of all heaters
Why are we different from other event hire services?
We want to offer a genuinely personal service when it comes to event equipment hire, which is why we go above and beyond with our delivery service.
We don’t leave your order at the door and head home! Our work starts when we arrive on site. Let us know what you need whilst you’re finalising your order, and we will make a plan to ensure it happens.
Delivery Charges
We charge £1.50 (ex. VAT) per mile from our warehouse to your venue for delivery AND collection. If you would like to calculate your delivery and collection costs, please add your delivery details to the checkout page.
For orders that don’t meet our minimums, you are welcome to come and collect from our warehouse which is located close to the A1 at Topcliffe, Thirsk.
Minimum Hires
In order to remain profitable, we can only offer delivery on orders of a certain value. That value depends on how far you would like us to deliver from our warehouse at YO7 3SE:
- Journeys between 1 and 20 miles require a minimum hire order of £100 ex VAT
- Journeys between 21 and 40 miles require a minimum hire order of £250 ex VAT
- Journeys between 41 and 60 miles require a minimum hire order of £400 ex VAT
- Journeys between 61 and 80 miles require a minimum hire order of £450 ex VAT
- Journeys between 81 and 100 miles require a minimum hire order of £600 ex VAT
- Journeys between 101 and 120 miles require a minimum hire order of £750 ex VAT
- Journeys over 120 miles – to be discussed!
There is a minimum delivery & collection charge of £30.00 for journeys under 10 miles.
Delivery details
Our standard delivery consists of:
- one driver
- to a first floor location (no stairs)
- with parking no more than 50m from the event space
- good access on paved roads
If your venue has different requirements, please let us know beforehand so we can send the appropriate vehicle and team.
We ask for a window of at least four hours during which you can accept the delivery of your event equipment hire order. As a small team (with rural traffic to contend with!) we unfortunately can’t commit to an exact time.
We will keep in touch to let you know of any possible delays should they arise. And if you need us to avoid any specific times, like school pickups, just let us know in advance.
Please be aware that it is your responsibility to ensure your venue will be open and able to accept the delivery during the time you agree with us. Don’t forget to include any important delivery information such as gate codes or key safes!
Issues on arrival?
Every order we send is counted and checked when it leaves the warehouse, but mistakes can happen and it’s important to check your order when it arrives.
We will always send someone out to replace anything that has been delivered in error or that has been broken in transport – you just need to let us know.
If you need us to replace something please call (don’t email!), so we can remedy the issue as soon as possible.
If you don’t need an immediate replacement, but have found an issue, please still take a photo and send it to us via email or Whatsapp within 24 hours of your delivery. This is to ensure you are not charged for its replacement. We do not accept liability for any breakages if they are not reported to us more than 24 hours after delivery.
Collections
Whilst we are a top notch delivery and collection service, we are not able to help with your post-event clean up! All tableware and linen should be packed and ready to go when we arrive. Return tableware to the boxes they arrived in, and throw linen back in the bags the arrived in.
We will dismantle all furniture, stages and dance floors, so just please ensure there is good access for us to load our vans.
If we arrive within the agreed collection time and your tables have not been cleared or tableware not packed away we will either return later, charging a second transport fee, or help you clean up, charging an extra labour fee. To avoid extra charges, please ensure you are ready at the agreed collection time.
Failed Journeys
If we are unable to deliver or collect your order due to not being able to access the property, we will charge a second transport fee for the second journey.
To avoid additional costs and charges, it is important to ensure everything is in place for when we arrive on site. This could be things like having sufficient access to the venue and the correct gate, door & alarms codes etc
We will not contact your venue to arrange deliveries without a specific request.
Just say YES to reliable event hire
With over 12 years in business, we understand why a reliable event hire provider is essential to your big day. We believe we are that reliable provider. But don’t just take our word for it though, read Our TrustPilot Reviews. Our customers come back time and time again!
