Your Questions Answered!
If you cannot find the answer to your question, you may find further product-specific information on the product page. If you are completely stuck, please don’t hesitate to get in touch!
General
YES Hire is an event hire company! We rent you the equipment needed to make your event happen. From milk jugs and teaspoons, to chairs and tables, all the way up to enormous fridge trailers, ovens and dance floors, we provide it all – and we deliver and set up your bigger items too!
For more information about us specifically, you can see our About Us page.
We are located close to the village of Topcliffe near Thirsk. We are easy to access from the A168, off the M1.
What3Words: Increased.cheering.clinked
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YES Hire’s location on Alanbrooke Business Park : click here
Ordering
Yes, that is the final price unless you make further changes! Pease be aware that your order is not confirmed until you’ve signed it. This is done electronically, by clicking ‘I accept’ on your quote, then signing with your mouse for a desktop or finger tip on a touch screen. For more information on the charges on your quote please see our ‘Understanding our Fees’ page.
Yes, we unfortunately can’t accept hires that don’t meet our £50 (excluding VAT) minimum. That includes orders you yourself are collecting.
No! We understand that setting up for an event, and clearing up afterwards can take a long time so our hire period is for up to FIVE days, not including delivery and collection day.
For example, you can request us to deliver to you on Thursday, giving you Friday, Saturday and Sunday to enjoy your event, and then have us collect everything on Monday.
Either send an email or call the office. We understand that event numbers can change a lot in the days leading up to a big event, so don’t worry about tweaking numbers a few times before finalising your order. If your change is very last-minute, please call rather than email as we can get very busy.
In instances where your delivery has already left the warehouse, we will unfortunately not be able to complete any changes without incurring a further delivery fee.
Either send an email or call the office as soon as possible! We understand that sometimes things don’t go to plan and we won’t insist you pay us if no work has been completed. However, if we have turned down alternative hires because the stock was reserved for you, we will ask for a percentage of the hire cost depending on how much notice you give us. See our rental agreement details, section 5 for full details of cancellation policy.
Things happen. We understand that. Therefore, as long as we haven’t any spent money ourselves to complete your order, we won’t take anything from you. We really appreciate advance notice of cancellations however, as it impacts our delivery schedules. Please just drop an email or call as soon as you do that you will no longer need your order. Full terms of our cancellation policy is available here.
We’d love to have them back! If you have the time to drop them back off at our warehouse in Topcliffe we’d be really grateful. If you paid replacement fee for lost items, and less than three months has passed since your event, we will refund you for any items subsequently returned.
Payments
We prefer not to take deposits simply because it is easier for you to change your order details without needing to send two invoices. When you sign the rental agreement (you can view this on our downloads page) your hire is confirmed. We will send a full invoice around two weeks before your event which we ask to be paid in full, before the agreed delivery day.
We will send an invoice and a payment link around two weeks before your event. You can then choose to pay by BACS (our preferred method) using the details on the invoice, or by card. We also accept exact cash if you are collecting the items yourself, or if come to the warehouse prior to your delivery. We cannot give change, and we cannot take card payments on site. For more information on the invoices we send please see the Understanding our Fees page.
We accept exact cash if you are collecting the items yourself, or if you can come to the warehouse prior to your delivery. We cannot give change as we do not keep any cash on site. For more information on the invoices we send please see the Understanding our Fees page.
We do not offer discounts for cash payments.
Trade discounts are not given to one-off hires, but we if you are looking make high-volume orders with us regularly we are willing to discuss terms with you. Give us a call!
Delivery & Collection
We deliver orders over £100 (excl. VAT). We do have minimum hire sizes in place, depending on how far you are from our warehouse at Yo7 3SE. As a general rule the further away you are from our warehouse, the bigger your order will need to be:
- Journeys between 1 and 20 miles require a minimum hire order of £100 ex VAT – there is a minimum delivery and collection charge of £30.00 for journeys under 10 miles.
- Journeys between 21 and 40 miles require a minimum hire order of £250 ex VAT
- Journeys between 41 and 60 miles require a minimum hire order of £400 ex VAT
- Journeys between 61 and 80 miles require a minimum hire order of £450 ex VAT
- Journeys between 81 and 100 miles require a minimum hire order of £600 ex VAT
- Journeys between 101 and 120 miles require a minimum hire order of £750 ex VAT
- Journeys over 120 miles – to be discussed!
For more information on delivery, please see our YES Hire delivery and collections explained page.
Our main area of business is Yorkshire and the North East. We regularly visit Leeds, York, Northallerton, Harrogate, Ripon, Thirsk, Bradford, Beverly, Scarborough, Goole, Hull, the Yorkshire Moors, the Yorkshire Dales and across to the Lake District.
However, how far we will go depends on your order size! We have delivered extra large orders to addresses in Scotland and in Wales before!
We charge £1.50 per mile from our warehouse to your venue. There is one charge for delivery, and one for collection.
This price includes loading and unloading from the van, as well as the set up and breakdown of any furniture and larger items. It doesn’t include any table setting, nor any clearing or cleaning. We deliver crockery and cutlery packed in boxes – when we collect we ask that they are returned to the same they arrived in, so tables and chair are completely clear and ready for loading. All equipment must be left in an accessible place.
Additional charges will be billed if we have to return due to a lack of access (locked gates for example) or if we have to spend time on site packing your tableware for you.
Yes, absolutely. Let us know if that is your preference and we will send you instructions on how to find us. Do bear in mind that some of this equipment is large and awkward to fit into a car, so please check your car’s capacity. You can find a list of our crockery boxes on our downloads page and every product has it’s dimensions listed on its individual page. We cannot answer questions along the lines of ‘will this fit in a Range Rover Sport?’
We will ask for a form of ID when you come to collect. This will be scanned and added to our system, to be deleted when your order is returned.
Yes, we set up furniture, stages and dance floors! Please send a plan of where you tables and chairs need to go and we will make it happen. We can do the same for catering kitchens too – just make sure we have that information beforehand in the form of a floor plan.
That’s about the only thing we won’t do! All tableware and linen will be delivered clean and ready in boxes or bags so all you need to do is set everything out.
For tableware, we recommend you take advantage of our dirty return service. If you do, all we ask that you scrape plates and empty glasses before putting them back in the boxes – we do the rest.
For tablecloths and napkins please just give them a shake to make sure any lingering bits of cutlery are removed and put them back in the boxes they came in.
For all catering equipment, cleaning is included in the price.
If you have used tables or chairs outside, or your guests have dirtied them in a way that is beyond ordinary usage (eg mud on table legs, footprints on chair seats) we may send a bill for the extra costs and labour involved in cleaning.
No. It will automatically be added as this is the standard, but you may ask for it to be removed. However, please note that if any of your items are then returned dirty we will send a post-hire charge for the full dirty return service. Unless you have an industrial dishwasher, we highly recommend saving yourself some washing up, and letting us do the dirty work!
Not as standard as we prefer to work with our customers directly. However, if you would like us to liasie directly with the venue we can. We will just need a name and phone number or email of the right contact at the venue.
We understand that emergencies happen, and we will help whenever we can. Please be sure to call rather than email with time sensitive issues, to ensure we can get items to you as quickly as possible. A £50.00 same-day delivery fee will apply to most same-day hires
Help and Technical Support
Everything we hire out is tested before we leave site so we can guarantee it was working when we left. Please call us straight away to give further information on what happened. We can often help fix things over the phone and if we can’t, and it is our item causing the issues, we will be straight over to help. Please call the office on 01904 307437.
Let us know as soon as you notice. Sometimes items have arrived in separate boxes to avoid cramming too many thing in one box so please check carefully. If the fault is ours, we will send someone out to replace your missing items.
Please take a clear picture of the broken items with your delivery and send it to info@yeshire.uk as soon as you notice. We will remove the charge for the hire of this item and it will ensure you are not charged for the replacement of the item. If you need the item replacing, please let us know as soon as possible so we can get someone to you in time.
We cannot take responsibility for items that you notice are broken if it has been more than 24 hours since delivery so please check your order carefully upon arrival
Breakages occur on most hires, so don’t worry! For that reason, we charge a damage waiver. For most hires, this damage waiver covers any damage so we won’t contact you over one or two broken glasses. If, when your order is returned, there is significantly more damage than covered by the damage waiver we will contact you to discuss post-hire charges.
That’s okay! You can call us and discuss it on 01904 307437, or send us a list of your items, plus the date and the rough location and we’ll send a quote back to you within 2 working days
Other
Amazing! We are interested already! You can email us at info@yeshire.uk with a rough idea of how many events per month, the volume of guests, and the type of equipment you’ll need to hire and we can go from there, or call us for an informal chat on 01904306437.
Due to the volume of these requests that we receive, we regretfully cannot support every cause, That said we do support several local charitable and community events throughout the year, and are always open to hearing your requests. We are always on the hunt for high-quality pictures of our product so if you can offer free use photographs as an exchange this may be considered for a discount. Transport is often the barrier to our supporting an event, so if you can arrange this yourself, please do mention so!
Yes, but please arrange it with us beforehand! We are a busy warehouse and office and not set up for walk-in guests. If you let us know when you would like to come we will arrange for the best person to show you our range, depending on what you are looking to hire.
Can we help further?
How Does Event Hire Work?
What does hiring event equipment actually involve? We can explain the process!
Ordering
Get help with our ordering process. From deposits to invoicing.
Understand our fees
Get help with our ordering process. From deposits to invoicing.
Delivery & Collection
From arranging a delivery date to what you can expect when we arrive on site.
FAQs
Common questions around event hire. and other areas.
Ask a Question
Get in touch if you require assistance or need more help.